Refund policy

FalconPicks – UAE

FalconPicks is a UAE-based online store operating on a Cash on Delivery (COD) model. We work with trusted fulfillment partners to ensure quality products and reliable service. This policy explains when returns or refunds are applicable.

Return Eligibility

A return request is accepted only if:

The product is damaged upon delivery

The product is defective

The wrong item was delivered

Conditions:

The issue must be reported within 7 days of delivery

The product must be unused, unwashed, and in original packaging

All accessories, labels, manuals, and components must be intact

Non-Returnable Cases

Returns or refunds are not accepted if:

The customer changes their mind

An incorrect size, color, or variant was selected

The product appearance differs slightly due to screen or lighting

Damage occurs due to misuse or improper handling

The product is returned incomplete or without original packaging

The request is made after 7 days

A COD order is refused without a valid reason

Return Request Process

To request a return, contact us within 7 days of delivery:

📧 contact.falconpicks@gmailcom

Please include:

Order number

Clear photos or video of the issue

Brief explanation

Inspection & Approval

Returned items are inspected after collection

Refunds are approved only if the item passes inspection

Failed inspections result in rejection without refund

Refund Method (COD Orders)

Refunds are issued via bank transfer or store credit

Cash refunds are not available

Processing time: 7–10 business days after approval

Return Shipping

Verified issues may qualify for facilitated return shipping

In other cases, shipping costs may be the customer’s responsibility

Unauthorized returns are not accepted

Order Refusal Policy

Repeated refusal of COD orders without valid reasons may result in restricted future purchases.

FalconPicks reserves the right to update this policy at any time in compliance with UAE eCommerce regulations.